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Return & Exchange Policy

At qe&sh, we’re all about confidence, comfort, and style. But if something isn’t quite right, we’re here to help!

Returns & Exchanges

  • We accept returns within 7 days of delivery.
  • Items must be unused, unwashed, and returned in original packaging with tags.
  • Once approved, you will receive a store credit valid for your next purchase.
    Note: We do not offer refunds.

Store Credit Only

  • All eligible returns will be processed as store credit only.
  • Store credit will be sent via email after your return is received and inspected.
  • Credit is valid for 1 month from the date of issue.

Non-Returnable Items

  • Sale/discounted items
  • Worn or washed products
  • Custom orders

Return Process

  • Email us at storeqesh@gmail.com with your order number and reason for return.
  • Our team will respond with instructions.
  • Ship the item back to our return address.
  • After quality check, we’ll issue your store credit.

Shipment Cost

  • Return shipping charges are the customer’s responsibility
  • We do not offer reverse pickups at the moment
  • You can use any reliable courier to send the item back to us
  • Shipping cost is non-refundable

Exchanges

  • Want a different size or style? Easy!
  • Drop us an email, and we’ll help with a one-time free exchange (subject to availability)

Need help?

We’re just a message away!
Email: storeqesh@gmail.com
Instagram DM: qesh.store

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